Refund & Cancellation Policy
Last updated: July 2026
1. Cancellation by the Client
To cancel, notify our team in writing at support@perfectumrah.us. Cancellation charges depend on how far in advance we receive your written notice:
| Notice Before Departure | Charge Retained |
|---|---|
| 61+ days | Initial booking deposit only |
| 31–60 days | 50% of total package cost |
| 30 days or fewer | 100% of total package cost (non-refundable) |
2. Non-Refundable Items
Visa administrative service fees and government/embassy fees already submitted to official systems are non-refundable, regardless of application outcome.
3. Visa Delays or Refusals
The decision to grant, delay or deny a visa rests solely with the relevant government authority. We are not liable for such decisions, though we will assist in recovering recoverable hotel/transport costs where possible.
4. ATOL-Protected Bookings
For flight-inclusive bookings arranged via our UK ATOL principal (Times Travel Ltd, ATOL No. 74904), your payments are protected under the UK CAA's ATOL scheme. Land-only bookings are not covered by ATOL.
5. Refund Processing Time
Approved refunds are returned to your original payment method within 14–28 working days of approval.